CCaas

CCaas

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support. Because you’re investing in a cloud software solution, the initial investment costs are often lower than they are with traditional contact centers. As you might suspect, moving to cloud-based CCaaS solutions provides the substantial cost savings that most “as a service” cloud migrations offer, allowing a business to benefit from:

·         Lower upfront investment

·         Fewer operating costs

·         Minimal cost of ownership

·         Reduced IT staffing

·         Decreased workforce management

·         Streamlined billing

·         Reduced downtime

·         Ability to support remote agents

·         Business continuity in the event of a disaster

·         Scalability up or down on-demand

·         Monthly updates in the cloud

·         Assured security and compliance

The new wave of CCaaS technology in contact centers gives you the freedom to: